Privacy Policy

According to Article 10 of Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce, we inform you that EUROTRANSAC S.L., with C.I.F. B96046156 and address at Avenida del Puerto, 72 – Bajo, 46023 Valencia (Spain) is the owner of the site www.grupo-alonso.com registered in the commercial register of Valencia, volume 3564, book 877, Folio 183, page 12111, inscription 3ª, and that the person in charge of the management and operation of the website is Servicios Globales Alonso S. L. with CIF B98808462 www.grupo-alonso.com registered in the commercial register of Valencia, volume 10101, book 7383, Section 8, Folio 37, page V-170022, 1st inscription, both belonging to the Alonso Group to which this website refers. In addition, within the domain www.grupo-alonso.com are referenced some companies of our group without their own domain on the Internet, so that these companies referenced on this website are covered under this Privacy Policy.

If you wish to contact us, you can do so by post to the above address or by e-mail to the following address info@grupo-alonso.com

Access to our domain can be made directly or through any existing redirection, and the Privacy Policy applies to this domain.

PRIVACY POLICY

This Privacy Policy describes how we process your personal data (e.g. collection, use, disclosure, retention and protection of your personal information) and provides information about your rights as a data subject.

SERVICIOS GLOBALES ALONSO, S.L. is responsible for the processing, as well as for the collection, use, communication, conservation and protection of your personal data, in accordance with the General Data Protection Regulation (RGPD), internal rules and policies or any applicable national regulations.

In compliance with the Organic Law 3/2018 of 5 December, on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD), as well as the General Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, we hereby inform:

Identity and contact details of the Responsible

Our identifying information:

SERVICIOS GLOBALES ALONSO, S.L. (ALONSO GROUP)

You can contact us

– By Post: Avenida del Puerto, 72 – Bajo, 46023 Valencia (España) Ø By mail: info@grupo-alonso.com

– By Phone: +34 96 389 06 47 Ø Website: www.grupo-alonso.com

EUROTRANSAC S.L. (GRUPO ALONSO)

You can contact us

– By Post: Avenida del Puerto, 72 – Bajo, 46023 Valencia (España) Ø By mail: info@grupo-alonso.com

– By Phone: +34 96 389 06 47 Ø Website: www.grupo-alonso.com

We inform you that in accordance with article 37.1 of the RGPD, it is compulsory to designate a Data Protection Delegate to whom you may contact by e-mail or telephone and to whom you may address any questions, doubts, suggestions or exercise your rights under this Regulation in relation to the processing of your personal data.

Contact details of our DPO:

• dpo@grupo-alonso.com

Personal data categories

We process the following categories of personal data:

• Identification data – name and surname, ID card or equivalent.
• Administrative data – company name, address, bank details and contact persons.
• Contact data – email, telephone number and address.
• Digital data – cookies, IP address, websites and social networks and other data publicly accessible on the Internet, etc.
• Employment data – own and third party employee data, CV, studies, professional experience and health.
• Business data – suppliers, customers, administrators and partners.
• Ethics channel data – details of the incident or of the person submitting the incident, related to the incidents received in the ethics channel.
• Other data necessary for processing – for more information on the category of personal data in the course of our business, you can consult our Register of Activities, section “Category of data”.

How do we collect your data?

We collect information about you from the following sources:

From our website:

• Through the Contact form or by interacting on any of our group’s web forms.
• Through the ethical channel https://canaletico.grupo-alonso.com/

From other Internet tools:

• Through our social networks.
• Through email to customers or suppliers with whom there has already been a previous business relationship.
• Via email to prospective customers or interested parties without a commercial relationship for whom we do not yet have explicit consent.
• By email to interested parties for whom we have their consent through the different contact forms.

From other sources:

• By communicating or interacting with you by telephone, e-mail or other means of contact from our group.
• Through a commercial visit.
• When you visit one of our facilities.

For more information on the different data collection mechanisms in the development of our activity, you can consult our Activity Register.

How long do we keep your data?

The data will be kept for as long as there is a commercial, contractual or professional relationship with the data subject and thereafter for the years necessary to comply with the corresponding legal obligations in each case. Without prejudice to the foregoing, they will be kept for as long as they are necessary for the processing and the data subject does not request their deletion.

With regard to data of an employment nature or related to social security, documentation or the registers or computer media on which the corresponding data have been transmitted that accredit compliance with the obligations in terms of affiliation, registrations, deregistrations or variations that, where applicable, may occur in relation to these matters, as well as the contribution documents and receipts justifying the payment of salaries and the delegated payment of benefits, in accordance with Article 21 of Royal Legislative Decree 5/2000, of 4 August, which approves the revised text of the Law on Infringements and Penalties in the Social Order, they shall be kept for a period of 4 years.

With regard to accounting and tax documentation, for tax purposes, the accounting books and other books and records required by the applicable tax regulations (personal income tax, VAT, corporate income tax, etc.), as well as the documentary supports supporting the entries recorded in the books (including computer programmes and files and any other supporting documents of tax significance) must be kept for at least the period of time required for tax purposes. ), as well as the documentary supports that justify the entries recorded in the books (including computer programmes and files and any other supporting documents of fiscal significance), must be kept for at least the period during which the Administration has the right to check and investigate and, consequently, to settle the tax debt, in accordance with Articles 66 to 70 of the General Tax Law, which is 4 years.

With regard to accounting and tax documentation, for commercial purposes, books, correspondence, documentation and supporting documents concerning your business, duly ordered as of the last entry made in the books, except for what is established by general or special provisions, this commercial obligation extends to both the obligatory books (income, expenses, investment goods and provisions), as well as the documentation and supporting documents that support the entries recorded in the books (invoices issued and received, tickets, rectifying invoices, bank documents, etc.), according to Article 30 of the Commercial Code, shall be 6 years. ), according to Article 30 of the Commercial Code, shall be 6 years.

The data relating to workers’ time controls will be kept, as established in Royal Decree-Law 8/2019 of 8 March, on urgent social protection measures to combat precariousness in the working day, for 4 years.

For documentation related to goods, the retention period shall be 3 years, thus complying with EU REGULATION N. 952/2013 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 9 October 2013 laying down the Union Customs Code.

For more information on the conservation of data in the development of our activity, you can consult our Register of Activities, section “Period of suppression”.

To whom do we give your data?

Depending on the purpose of the processing, we may transfer your personal data to different categories of recipients (professionals, entities, collaborators directly related to the Controller, public or tax administrations) with which we have signed collaboration agreements protecting their rights and freedoms in relation to your personal data, all with your express consent in the necessary cases and in compliance with our obligations as Data Controllers, for more information you can consult our Register of Activities, section “Category of Recipients”.

We also inform you that your data may be processed by companies belonging to our group for commercial, administrative, statistical and/or financial purposes. For more detailed information, please consult our website.

In any case, we transfer your data only to the extent strictly necessary and in the manner required to carry out the purposes described in this privacy policy, these entities and/or professionals considered as Processors will be governed by the provisions of Art. 28 of the RGPD and this entity is responsible for taking all necessary security measures in accordance with Art. 32 of this RGPD.

Where do we process your data?

In order to carry out our business we process your personal data in accordance with the conditions set out in this policy, within the European Union (EU).

In principle, this entity does not carry out any international data processing. If necessary, and in those services offered by this entity in which international data transfers are required for the provision of these services, this circumstance will be included in the Specific Conditions of the contract applicable to the service and will be expressly accepted by the client prior to the same.

For more information on where we process data in the course of our business, you can consult our Register of Activities, section “International Transfer”.

For what purpose do we process your data?

Your data will be collected for the relevant processing operations for the following purposes:

Own purposes of the elements of our website:

• Contact form:
  • Receive contact information or other requests made by you.
• Specific processing in social networks (see social networks section).
• In the case of prospective customers or interested parties for whom we do not have explicit consent, this will be requested via email in order to continue to maintain communication.
• Ethics channel:
  –  Monitoring and management of the incident.
  – Contact, if applicable, with the person who has reported the incident.
  – Use of the data incorporated for the correct resolution of the incident.

General purposes of our activity:

• To receive contact information or other requests made by you through any of our communication channels.
• Administrative, commercial, tax and/or accounting tasks derived from the provision of our services or the sale of our products.

All of these purposes are necessary for the development of our activity. For more information on the purposes of data processing in the development of our activity, you can consult our Register of Activities, section “Purposes of Processing”.

You may withdraw your consent at any time free of charge by exercising your rights, by sending your request in writing and duly identified by means of your supporting document, to our address Avenida del Puerto, 72 – Bajo, 46023 Valencia (Spain) or by e-mail to our Data Protection Delegate at dpo@grupo-alonso.com, for more detailed information on the Exercise of your rights you can consult our Register of Activities, section “Exercise of Rights”.

Why may we process your data?

The use of your data under the conditions described above is permitted by European and Spanish data protection regulations in accordance with the following legal bases:

Art.6. RGPD

• The data subject consented to the processing of his or her personal data for one or more specified purposes.
• The processing is necessary for the performance of a contract to which the data subject forms part or for the implementation of pre-contractual measures at the request of the data subject.
• The processing is necessary for compliance with a legal obligation applicable to the controller

Ethical channel

For the ethical channel, processing is based on Law 2/2023 of 20 February, regulating the protection of persons who report regulatory infringements and the fight against corruption.

What are your rights?

Data protection legislation allows you to exercise your rights of access, rectification, opposition, erasure (“right to be forgotten”), restriction of processing, portability and the right not to be subject to individualised decisions with the Data Controller.

Any interested party has the right to be provided, BEFORE their data is collected, with basic information at a first level, in summary form, at the same time and in the same medium in which their personal data is collected and, on the other hand, to be provided with the rest of the information, in a medium more suitable for its presentation and comprehension.

The information to be provided in layers or levels would be as follows:

Information 1st Layer

• The identity of the Data Controller.
• What data will be processed.
• For what purpose.
• Where and how they have been obtained.
• The legal basis of the processing.
• Whether the data will be communicated, transferred or processed by third parties.
• The reference to the procedure for exercising rights.

Information 2nd Layer

• Contact details of the person responsible. Identity and details of the representative (if any). Contact details of the data protection officer (if any).
• Extended description of the purposes of the processing. Time limits or criteria for data retention. Automated decisions, profiling and logic applied.
• Details of the legal basis for the processing, in cases of legal obligation, public interest or legitimate interest. Obligation or not to provide data and consequences of not providing data.
• Recipients or categories of recipients adequacy decisions, safeguards, binding corporate rules or specific situations applicable.
• How to exercise the rights of access, rectification, erasure and portability of data, and limitation of or opposition to their processing.
• The right to withdraw the consent given.
• Right to complain to the Supervisory Authority.

(The table below indicates what your rights are).

These rights are characterised by the following:

• They can be exercised free of charge.
• You may exercise your rights directly or through a legal representative.
• If the request is submitted by electronic means, the information will be provided by electronic means where possible, unless the data subject requests otherwise.
• Before exercising your rights, we must identify you in order to protect your personal data against fraudulent attempts.
• Your request will be dealt with within one month.
• The controller is obliged to inform you about the means of exercising these rights. These means must be accessible and this right cannot be denied on the sole ground that you choose another means.

If the data controller does not comply with the request, he or she must inform you, within one month at the latest, of the reasons for his or her failure to act and of the possibility of lodging a complaint with a supervisory authority.

If you wish to exercise any of the rights described above, you may contact us through our Data Protection Officer:

• By post to the following address:

GRUPO ALONSO

Att. Data Protection Delegate

Avenida del Puerto, 72 – Bajo

46023 Valencia (Spain)

• Or by e-mail to the address: dpo@grupo-alonso.com

We inform you that in accordance with article 37.1 of the RGPD, it is compulsory to appoint a Data Protection Delegate to whom you may contact by e-mail at the address indicated and to whom you may address all questions, doubts, suggestions or to exercise your rights duly identified by means of a supporting document under this Regulation in relation to the processing of your personal data.

Supervisory Authority

If you wish to make a complaint in relation to the processing of your data by ALONSO GROUP we inform you that you can contact the Spanish Data Protection Agency, C/ Jorge Juan, 6 28001-Madrid http://www.agpd.es

Cookies

Cookies are files that are downloaded to your computer to collect standard internet log information and information about browsing habits. This information is used, for example, to track visitor usage of the website and compile statistical reports on website activity.

You can set your browser not to accept cookies. However, some first part cookies are necessary to enable the website user’s session to use our services.

For more information, please visit the website’s Cookie Policy.

Social networks

ALONSO GROUP has a presence in different media or social networks, such as: Facebook, Twitter, Youtube, Instagram and LinkedIn, among others, the purpose of the processing of personal data being those established within the conditions affecting the service. In the event that registration for certain services is carried out by means of personal data associated with a user account, it is hereby informed that certain information contained in the user’s account will be shared. ALONSO GROUP reminds you that you should be aware of the privacy policies

of those media or social networks in which you are registered in order to avoid sharing unwanted information.

You have the privacy and account management settings on social networks to manage your privacy, identity, advertising and other related preferences.

Detailing each of the social networks, on Facebook, when a user becomes a fan of the official Fan Page via the “Like” button, they authorise their personal data to be used solely on this Facebook platform for the management of the “Fan Page” and the communications that are maintained in a bidirectional manner with said followers via chat, publications, comments, messages or other means of communication that the social network allows now and in the future. This treatment will be subject to the privacy policies of this social network and that the user can consult in the following link: https://www.facebook.com/policy.php. By becoming a fan you will have access to the list of members or followers who have joined the Fan Page. It is also reported that when a user becomes a fan, the news that is published will also appear on their home page and that if the fan user makes comments on these publications, it will be accessible by other fans both their comment and the name of their profile and, where appropriate, the photograph that they have on it or according to their privacy settings, or biography and tagging. In any case, the user is responsible for the use they make of the social network.

In relation to Twitter, when a user follows the ALONSO GROUP profile by clicking on the “Follow” button, they will have access to the profile page of the people who follow them, specifically, the user name, photograph (in the event that the user has put a photograph on the profile), and comments or “Tweets” or replies made by the user or by others mentioning them, as well as the rest of the information that has been published on the user’s profile, such as users who are followed, their followers or favourites on the profile. The data of the users who follow the ALONSO GROUP profile on Twitter are only used to manage and reply to the “Tweets” or messages exchanged between the two. The privacy policy that governs this social network can be consulted at the following link: https://twitter.com/privacy

In relation to YouTube, we will have access to the information of the people who subscribe to the ALONSO GROUP channel, specifically, the user name, photograph (in the event that the user has put a photograph in their profile), and comments made to the videos of the channel, the subscriber videos, the playlists and other channels to which they have subscribed. You can consult its privacy policy at the following link: https://policies.google.com/privacy?hl=es.

In relation to Instagram, when a user follows our profile by clicking on the “Follow” button, they will have access to the profile page of the people who follow them, specifically, the user name, photographs (in the event that the user has put a photograph on the profile), and publications made by the user, as well as the rest of the information that has been published on the user’s profile, such as users who are followed or their followers. The data of users who follow our profile on Instagram is only used to manage the information exchanged between the two. The privacy policy that governs this social network can be consulted at the following link: https://help.instagram.com/519522125107875

In relation to LinkedIn, when a user publishes their profile as a professional, we will have access to the public data incorporated by them in this social network. We will also be able to communicate with them through the same. The privacy policy that governs this social network can be consulted at the following link: https://www.linkedin.com/legal/privacy-policy?_l=es_ES

Register of Activities

You can request an updated copy of our Register of Activities through our email address dpo@grupo-alonso.com.

Cancellation Request

To request cancellation of any service you have registered for, we inform you that you may exercise your right to cancel or oppose the processing of your data by contacting us at Avenida del Puerto, 72 – Bajo 46023 Valencia (Spain) or by sending an e-mail to dpo@grupo-alonso.com, with the subject line REMOVAL REQUEST and indicating your details and the e-mail address you have registered for. We will respond to your request indicating the status of your request or if we need more information.

Minors

The User certifies that he/she is over 14 years of age and therefore has the necessary legal capacity to consent to the processing of his/her personal data, in accordance with the provisions of this Privacy Policy.

If you wish to use our services through the website and you are 14 years old or younger, we will need the consent of your legal guardian to store your data, in case we do not have it, we may block or delete it.

Security

ALONSO GROUP adopts organisational and technical measures with the aim of guaranteeing the security of personal data and avoiding its alteration, loss, unauthorised processing or access, taking into account the state of the technology, the nature of the data stored and the risks to which they are exposed.

Updates

We keep our privacy policy under review and may change it from time to time (mainly to comply with legal and data protection practices).

Updated versions will be posted on our website, Privacy Policy section.

Applicable law and competent courts

The terms and conditions governing this website, as well as any relations that may arise from it, are protected by and subject to Spanish legislation. For the resolution of any type of controversy, dispute or discrepancy that may arise between the user and the ALONSO GROUP as a result of the use of this website, it is agreed that the same shall be submitted to the Courts and Tribunals of VALENCIA, Spain.

DATA PROCESSING COLOMBIA

THE COMPANIES will use the personal information of their clients for the authorised purposes and will inform the holder and those indicated in these policies, provided that the processing is carried out for a legitimate purpose and is proportionate in accordance with the client’s relationship, particularly for what is necessary for the provision of the services commissioned, such as executing and fulfilling the contract.

The information will also be processed in order to deliver or for the purpose of accounting and fiscal management of the data; administrative and judicial authorities by virtue of a legal or regulatory requirement; with suppliers, insurance intermediaries, parent company, affiliates and subsidiaries, in order to be contacted to promote and advertise our activities, products and services, sending information, including commercial and advertising offers from third parts.

The holders of the information may, at any time, exercise the rights enshrined in Law 1581 of 2012 to know, update and rectify their personal data, request proof of the authorisation granted for the processing, be informed about the use that has been made of the data, revoke the authorisation, request the deletion of their data when appropriate and access them free of charge.

To exercise these rights, the owner of the information may contact ALONSO FORWARDING COLOMBIA SAS, Calle 26 # 69D-91 – Of. 308 /Centro Empresarial Arrecife (BOGOTA DC) or send an email to comunicacion@grupo-alonso.com

DATA PROCESSING INDIA

Protecting your privacy and your personal data is important to us. ALONSO LOGISTICS INDIA LLP has adopted a data protection procedure (“Binding Corporate Rules”). This procedure provides a comprehensive and simplified legal basis for all databases and applications that share personal data within the group. The ALONSO LOGISTICS INDIA LLP data protection procedure is a group-wide data protection procedure that ensures a minimum level of protection for personal data shared globally, similar to the protection provided by EU rules.

This Privacy Policy explains how we collect and use personal data obtained in our daily operations. Please note that for the processing of your transactions ALONSO LOGISTICS belongs to ALONSO GROUP / EUROTRANSAC SL, so your personal data may be shared by various subsidiaries of ALONSO GROUP / EUROTRANSAC SL around the world.

You have the right to view your personal data, to rectify your personal data, if necessary, and to revoke your consent to the use of your personal data. For this purpose, you can contact ALONSO LOGISTICS INDIA LLP at the following address: ALONSO LOGISTICS INDIA LLP, Shelton Cubix, 305, Plot No 87, Sector 15, Navi Mombai 400614 CBD Belapur.

Personally identifiable information is never sold or leased to third parties outside the ALONSO GROUP / EUROTRANSAC SL. We may share the information provided by you with service providers that we have retained to perform services on our behalf. In this case, the service provider undertakes to use your data only for ALONSO LOGISTICS purposes.

Publication Date: 12 March 2024